Business Process Reengineering primarily aims to change what aspect of business processes?

Business Process Reengineering (BPR) fundamentally aims to change how processes are performed within an organization. It focuses on rethinking and redesigning the workflows and processes to achieve significant improvements in critical areas such as cost, quality, service, and speed. This means not only making gradual improvements but often undertaking radical changes that can transform the business model itself.

BPR emphasizes the need for organizations to rethink their processes from the ground up, rather than merely automating existing processes or making minor adjustments. This fundamental shift often leads to eliminating unnecessary tasks, optimizing procedures, and integrating functions across different departments, which can vastly enhance overall efficiency and effectiveness.

While aspects such as technology, the involvement of people, and customer interaction are certainly important considerations in the context of BPR, the core focus is on reimagining and fundamentally altering how the processes are structured and executed to drive substantial organizational improvements.