What is the expected outcome of Business Process Reengineering?

The expected outcome of Business Process Reengineering (BPR) is primarily to achieve significant improvements in critical areas such as efficiency, performance, and quality of service by rethinking and redesigning business processes. Streamlining operations is at the heart of BPR, as it focuses on eliminating unnecessary steps, reducing redundancy, and creating a more efficient workflow. This can lead to quicker turnaround times, reduced costs, and more effective use of resources.

While enhancing customer service is often a goal of improved operations, it stems from the process within BPR rather than being the direct outcome itself. Reducing employee turnover and increasing departmental budgets may be beneficial, but they are not the primary focus of BPR initiatives, which aim for substantial overhauls of operational processes to drive efficiency and effectiveness. Thus, streamlining operations encapsulates the essence of what BPR seeks to achieve.